IoT and Smart Devices: Utilizing IoT devices allows for real-time monitoring and diagnostics of IT systems. These devices can predict potential issues before they become critical, enabling proactive maintenance and reducing clients’ downtime.
Augmented Reality (AR) and Virtual Reality (VR): AR and VR can provide remote assistance and training for field technicians. This technology can guide technicians through complex procedures and offer real-time visual support, enhancing the accuracy and speed of service delivery. https://www.extnoc.com/blog/ke....y-metrics-for-outsou