Claims adjustment is the process where an insurance company evaluates a policyholder’s claim to determine the extent of its liability and the compensation owed. It involves reviewing the details of the claim, inspecting damages, and ensuring the incident is covered under the policy. Insurance adjusters investigate by interviewing claimants and witnesses, assessing documentation, and sometimes consulting experts. The aim is to ensure a fair, accurate, and timely settlement based on the terms of the insurance agreement.
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