My friends and I have just flown with Kenya Airways, and one of our bags was delayed. We went to the Kenya Airways Brussels Office for assistance, and we were impressed by their great service. The employees immediately took down our information and followed up on our luggage. They assured us that the suitcase was already booked on the next flight out and would be dropped off at our residence. True to their word, it showed up the very next day without any problem! Along the way, they kept us posted by email and phone, making us feel like valued customers. Such organized and customer-centered airline service is a rarity in today's world. Thanks to the fantastic crew at the Brussels Office, our journey was trouble-free. If you ever need help with Kenya Airways, I would highly recommend a visit to their office—you will be well taken care of!